Conflicts in the workplace are inevitable but without a sense of safety or respect already in place, this is going to be a factor that drains away at your resources (time and money.)

One of the main features of building trust (another phrase for this is psychological safety) is to be assessed by your people (team, staff, colleagues) as someone who is not only competent, reliable and sincere (true to your word) but also as someone who cares. (Learn more about this with Thriving Teams Workshop.)

In this context, care is best defined as knowing or sensing that we have each other’s best interests at heart.

If Alison is only ever Alison in accounts, if Tara is only ever Tara from Marketing,

if Tom is only Tom who does Sales, then how will we know how to bring the best out of each other?

How will we know what makes the other feel most engaged and productive at work,

How will we know what gets in the way of each other being able to excel?

Wouldn’t it be wonderful if every member of your team had a better understanding of each other?

This could mean an end to moaning, misunderstandings and stalemates. Also, a healthy rivalry which actually always leads to win-win solutions and a sense of the whole team winning and not just the individual.